At Aplenty.co.uk, we aim to ensure your satisfaction with every purchase. If you need to request a full refund, please review our policy below:
Order Cancellation: If you need to cancel an order, contact our customer service team immediately. We can only process cancellations if the order has not yet been processed or shipped.
Return of Items: If you have received items that are damaged, incorrect, or if you are unsatisfied with your purchase, you can return them within 30 days of receipt for a full refund. Items must be returned in their original condition, unused, and with all original packaging and tags intact.
Incorrect or Damaged Items: If you receive the wrong or damaged items, contact us right away. Provide your order number, details of the issue, and photos of the damage or incorrect items if applicable. We will cover return shipping costs and provide instructions for returning the items.
Contact Customer Service: Reach out to our customer service team at support@aplenty.co.uk or through the contact form on our website to request a return authorization and receive further instructions.
Return Shipping: Follow the provided instructions to return the items. For incorrect or damaged items, return shipping costs will be covered by us.
Processing Refund: Once we receive and inspect the returned items, we will process your refund to the original payment method. Refunds may take several days to appear depending on your bank or payment provider.
Non-Returnable Items: Certain items, such as perishable goods or personalized products, may not be eligible for returns and refunds.
Order Changes: If an order has been processed or shipped, changes or cancellations may not be possible. You may need to follow the return process for unwanted items.
We are committed to providing excellent customer service and ensuring your satisfaction with your purchase. If you have any questions or need assistance, please do not hesitate to contact us.